Terms & Conditions, Privacy Policy

Terms & Conditions

Neither Cargo Ship Voyages nor Seabreaks Limited are suppliers, organisers or operators of any the voyages listed in our trade route index. We only act as retail booking Agents for the Shipping Company.

Where flights or other elements are added to a voyage to create a Package under our T-ATOL our own terms and conditions apply in addition to those of the Shipping Company, and by booking with us you are accepting both.

The contract of carriage is between the passenger and the Shipping Company, and not ourselves, and is subject to the terms, conditions and limitations of liability imposed by them.

Your Financial Protection

Any monies paid in respect of these voyages are held and guaranteed by the Shipping Company. Seabreaks Limited t/a Cargo Ship Voyages holds client funds in a Client Trust Account until paid over to the Shipping Company on behalf of the customer.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

All information given by Cargo Ship Voyages is given in good faith and is based upon details given to us by the Shipping Company. By submitting a booking form and paying a deposit you are deemed to have accepted in full the full terms and conditions of the shipping company and liability to pay for the voyage whether you ultimately travel or not.

Owing to the changing nature of vessel schedules we strongly advise considering the purchase of cancellation insurance in the event that any delay or change makes your voyage impossible.

All information is subject to change, at short notice, and we cannot accept any responsibility if this information is misleading, incomplete or inaccurate.

Booking fees are non-refundable, cancellation charges of €75 per passenger may be applied at our discretion in addition to any imposed by the vessel owners/agents.

Privacy Policy

This policy was last updated on 28th February 2020. It may be updated in the future and we’ll post the new version here on our website. We will never deviate from our overall philosophy of maintaining your privacy, though.

1. Purpose of this policy

At Seabreaks Ltd we take security and your privacy very seriously. We are committed to maintaining the trust and confidence of our customers. You entrust us with your personal data and we take that responsibility seriously.

This privacy policy covers the following topics:

Who we are

What information we collect about you

How we will use the information about you

How we ensure your privacy is maintained

Marketing

Access to your information and correction

Cookies

Other websites

How to contact us

2. Who we are

Seabreaks Ltd is a retail travel agent and tour operator. We are registered in England and Wales as a limited company under number 4505987 and our registered office is at 10 Broad O’th Lane, Shevington, Wigan, WN6 8EA, United Kingdom.

Our website address is located at: https://www.cargoshipvoyages.com

3. What information we collect about you

We collect information about you when you fill in the contact form on our website, or otherwise contact us over the phone, by email or do business with us in person. The information that we collect is typically limited to your name, telephone number, email address, and sometimes physical address. If you book travel with us we collect all necessary personal details with your consent that is required only for the purposes of progressing and securing travel arrangements. Website usage information is collected using cookies.

4. How we will use the information about you

We collect information about you for the sole purposes of contacting you regarding your matter and doing business with you.

4.1. Why might you share my personal data with third parties?

We will share your personal data with third parties only where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

4.2. Which third-party service providers process my personal data?

“Third parties” includes third-party service providers. The following activities are carried out by third-party service providers: processing of information only as necessary for the purpose of booking travel and accommodation services requested by you.

All our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

4.3. Will you sell my data?

No, we will never sell your data.

5. How we ensure your privacy is maintained

When browsing our website, you do so over HTTPS. You will notice the padlock in your web browser indicating that we have an SSL certificate installed. HTTPS is a secure protocol that encrypts any data that you enter (such as on our contact form) and submit through our website, reducing the risk of data breach.

When storing your data, we use a variety of methods to keep it safe. These include:

Encryption – hardware encryption on portable devices, encryption within software, and encrypted backups.

Two-factor authentication.

Staff training – our staff are all trained on data protection and take it very seriously.

We also have processes in place to identify and report personal data breaches.

6. Marketing

We will never use your personal data for marketing purposes unless you explicitly consent for us to do so. This includes our very infrequent email newsletter that we send out only to people who have consented to receive these emails.

We use a third-party provider, MailChimp, to deliver our email newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe from these mailings at any time by clicking the unsubscribe link at the bottom of any of our newsletter emails.

7. Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the details given below.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

8. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns on our website. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

9. Other websites

Our website contains links to other websites. On websites we do not control, we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. This privacy policy only applies to this website, so when you click a link through to an external website you should read their own privacy policy.

10. How to contact us

If you have any queries relating to this Privacy Policy or Seabreaks Ltd’s use of your personal data, please contact our data protection contact directly by email or by writing using the details below:

Data Protection contact: Colin Hetherington

by email: colin.hetherington@seabreaks.com

or write to us at: Seabreaks Ltd., 10 Westway, Cowes, Isle of Wight, PO31 8QP, United Kingdom

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01983 30 33 14

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